MedecinDirect | Consultez 24/7 10.8.0

MedecinDirect offers prompt access to general practitioners and specialists through online consultations available 24/7, conducted via written messages or video calls.

As a pioneer in teleconsultation within France, MedecinDirect has developed a comprehensive care model over the past decade. This model emphasizes ongoing collaboration among a multidisciplinary team of healthcare professionals who are on hand around the clock to manage and support patients until their health concerns are resolved.

MedecinDirect provides:

• Consultations with or without appointments, available by video or written communication at any time
• Online advice, opinions, and medical diagnoses
• Over 35 medical specialties accessible through the platform
• Teleconsultations covered by Health Insurance for 16 million French citizens, with no upfront payment required thanks to strategic partnerships

How does it work?

1. Download the MedecinDirect application
2. Create a patient account or log in with existing credentials
3. Description of symptoms via our secure messaging system, with options to upload relevant documents (photos, blood test reports, etc.)
4. Select your preferred consultation type—written or video. Our medical team will connect you with the most appropriate healthcare professional based on your situation.
5. Receive a medical opinion, diagnosis, and if necessary, an electronic prescription valid at pharmacies

For which conditions can you consult a doctor online via MedecinDirect?

• General Practice: Chronic pain, allergies, diarrhea, fatigue, fever, colds, digestive issues, sleep disorders, prescription renewals, urinary infections
• Pediatrics: Bronchiolitis, fever, gastroenteritis, chickenpox, bronchitis, otitis
• Dermatology: Rashes, acne, cold sores, eczema, psoriasis
• Gynecology: Contraception, menstrual cycle concerns, pain management, pregnancy
• ENT: Tonsillitis, congestion, laryngitis, otitis media, sinusitis, colds
• Gastroenterology: Heartburn, constipation, indigestion, traveler’s diarrhea
• Psychology: Anxiety, burnout, depression, phobias, stress management
• Sexology: STIs, premature ejaculation, libido reduction, sexual dysfunctions and pains

Which medical specialties are available on MedecinDirect?

The platform offers 27 specialties including addiction medicine, cardiology, dentistry, dermatology, endocrinology, diabetology, gastroenterology and hepatology, gynecology and obstetrics, general medicine, internal medicine, neurology, ophthalmology, ENT and maxillofacial surgery, pediatrics, pulmonology, psychiatry, radiology and oncology/radiotherapy; also rheumatology, sexology, sports medicine and biology; dietetics; psychology; homeopathy; nursing care; and adapted physical activity.

Who are the healthcare professionals providing consultations?

The practitioners conducting teleconsultations are also practicing in clinics or health centers and are all registered with the French Medical Council (CNOM). Every physician receives specific training in telemedicine from our Medical Directorate to ensure high-quality remote care.

If you have any questions or need further information, please contact us at [email protected].